1. Introduction
Welcome to the Santé Osteopathy website (the "Website"), built on the Squarespace platform. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We are committed to protecting your privacy and ensuring the security of your information. By using this Website, you consent to the practices described in this policy.
2. Information We Collect
We collect information from you in several ways, including:
Contact Form: When you fill out our contact form, we collect your name, email address, phone number (optional), and any other information you provide in your message.
Appointment Booking: When you book an appointment through our online booking system (integrated with Squarespace or a third-party service), we collect your name, email address, phone number, date of birth (optional, for health records), and any information related to your appointment, such as reason for visit and medical history (if provided).
Email Subscription: If you subscribe to our email newsletter, we collect your email address.
Website Usage Data: We automatically collect certain information about your use of the Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. Squarespace's analytics tools are used for this purpose.
Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about your interactions with the Website. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use your information for the following purposes:
To Respond to Inquiries: To respond to your inquiries submitted through our contact form.
To Manage Appointments: To schedule, confirm, and manage your appointments.
To Send Appointment Reminders: To send you appointment reminders via email or SMS (if applicable).
To Send Email Newsletters: To send you newsletters and promotional materials if you have subscribed.
To Improve Our Website: To analyze website usage data and improve the content and functionality of our Website.
To Comply with Legal Obligations: To comply with applicable laws and regulations.
For Health Records: When provided, health related information is used to facilitate treatment and is stored securely, in accordance with applicable health record regulations.
4. Sharing Your Information
We may share your information with:
Squarespace: As our website platform provider, Squarespace may have access to your information for website operation and maintenance.
Third-Party Service Providers: We may share your information with third-party service providers who assist us with appointment booking, email marketing, and analytics. These providers are contractually obligated to protect your information.
Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our rights.
Health Professionals: If required for the continuity of your health care, we may share information with other health professionals, with your explicit consent.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
SSL Encryption: The website uses SSL encryption to protect data transmitted during your visit.
Secure Storage: Health related information is stored securely and in compliance with all relevant regulations.
Limited Access: Access to your personal information is restricted to authorized personnel.
6. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct any inaccuracies in your personal information.
Erasure: You have the right to request the deletion of your personal information (subject to legal obligations).
Restriction of Processing: You have the right to restrict the processing of your personal information.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Opt-Out: You can opt-out of receiving email newsletters at any time by clicking the unsubscribe link in the email. You can also disable cookies through your browser settings.
7. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.
8. Children's Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Your continued use of the Website after any changes constitutes your acceptance of the revised Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact